Essentials
- Up to 25 UniFi Devices
- Weekly Backups (15 Day Retention)
- Secure SSL Certification
- Regular UniFi Platform Updates
- Device Adoption Support
- Standard Support (24hr Response)
Professional
- Up to 100 UniFi Devices
- Daily Backups (30 Day Retention)
- Site Magic SD-WAN Support
- Real-Time Monitoring & Alerts
- Free Migration Assistance
- Extended Event & Security Logging
- Priority Support (8AM-6PM)
Business
- Up to 250 UniFi Devices
- Advanced Site Configuration Support
- Daily Backups (90 Day Retention)
- Performance-Optimized Environment
- Advanced Proactive Monitoring
- Multi-Site Global Management
- Extended Support (6AM–10PM)
Frequently Asked Questions
No. UniFiDirect provides independent, high-performance managed hosting. We are experts in the ecosystem, providing the infrastructure that Ubiquiti's software runs on.
For basic management, any router works. However, Site Magic SD-WAN specifically requires a UniFi Gateway (like a UXG or Gateway Max) at each site.
Yes. You can enable Remote Access to manage your network through unifi.ui.com and the official UniFi Mobile App seamlessly.
Zero vendor lock-in. You can download a full .unf site backup at any time. Your data and configurations always belong to you.
Use the built-in UniFi Migration Wizard or the 'Export Site' feature. We also offer Free Migration Assistance to handle the heavy lifting for you.
We don't throttle traffic. While device counts vary by plan, you can host as many sites as your device limit allows—perfect for MSPs.
Yes. Every controller on our platform is backed up daily to an off-site location. We can restore your entire configuration if needed.
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